Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help section incorporated into JMR Web LLC’s Web Hosting Control Panel features a selection of help articles and commonly asked questions. Aimed toward resolving any common problem that you may face, they are compiled by our support team of capable techs.

  • Top quality support service

  • Tutorial Videos

  • For those who would like to find out how to address a commonly encountered problem by watching a tutorial video clip, we have added a compilation of video tutorials to our Web Hosting Control Panel. All the video lessons are concise and simple to grasp. They offer visual presentations of different web site administration procedures.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 customer care service and come with a 60–minute ticket response guarantee. Our knowledgeable customer service technicians will be online 24 hours a day and will solve any problem that you might have within maximum sixty minutes after the client support ticket submission. Normally, a response will be given to you within 20 minutes.