Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Guarantee

  • Every support request you send to us will be replied to within maximum 1 hour. In case your ticket or e–mail needs additional assistance from an administrator, we will without delay forward it and leave a note to notify you that your case is being examined. If you make use of our Administration Services package, any of the server management services included there will be performed at a time that is suitable for you.

  • Top quality support service
  • A Premium–Quality Client Support Service

  • Our client support team will be at your disposal 24–7–365 if you need assistance while working with the Web Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. What is more if you require help tackling the standard administration tasks on your dedicated web hosting server, you can take a glance at our Administration Services package, which includes data backup hard disk drive space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its features is a rather handy integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.