One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from us, you can forget about waiting around for hours on end, or even a whole day, to get an answer to an e-mail or a helpdesk ticket. No matter when you get in touch with us, we will get back to you within less than 1 hour with any pre-sales or technical questions you might have. The fact is, our actual reaction time rarely exceeds twenty to thirty minutes. Since we’re working 24-7-365, you’ll always obtain help in a well-timed fashion and we understand precisely how vital this is in the digital era. Shortly after you contact us, we will reply to your queries. In case you bump into any technical problem, we’ll solve it instead of you, or we will provide you with all the required information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our really fast support service. You will receive a reply to any ticket posted through the web hosting Control Panel or email sent to our client and tech support staff in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes substantially less time to explore and sort out a problem. We’ll supply you with more information if the solution involves something that should be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be the same and considering that our support staff is working day and night, you’ll get instant help for practically any billing, technical or general issue irrespective of what time it is.