In case you’re a website owner, a problem could always emerge and it does not necessarily need to be related to the web hosting service itself. For example, something can go wrong when you update an app or some vital data may be edited or deleted incidentally. Irrespective of what the nature of the problem may be, you will need to get in touch with the customer service team and ask them to retrieve a backup or to assist you in solving the problem that you are facing. How fast they’ll do it will predetermine the period of time that your websites will be unavailable. For certain sites like social networks or online shops, a frequent downtime can too often mean lost users and money. That being said, it’s very important that you use the services of a company that offers not only a good customer service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting around for hours on end, or even a whole day, to get an answer to an e-mail or a helpdesk ticket. No matter when you get in touch with us, we will get back to you within less than 1 hour with any pre-sales or technical questions you might have. The fact is, our actual reaction time rarely exceeds twenty to thirty minutes. Since we’re working 24-7-365, you’ll always obtain help in a well-timed fashion and we understand precisely how vital this is in the digital era. Shortly after you contact us, we will reply to your queries. In case you bump into any technical problem, we’ll solve it instead of you, or we will provide you with all the required information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our really fast support service. You will receive a reply to any ticket posted through the web hosting Control Panel or email sent to our client and tech support staff in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes substantially less time to explore and sort out a problem. We’ll supply you with more information if the solution involves something that should be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be the same and considering that our support staff is working day and night, you’ll get instant help for practically any billing, technical or general issue irrespective of what time it is.