A live chat is a real-time way of communication between a website hosting company's support crew and its customers. It is a very efficient way to get some info about the web hosting services or have some issue resolved as you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the lower chance of mistakes at the time you exchange data such as usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you're able to do something different while the representative investigates the issue in question. Also, you can become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone rates that you'll have to pay when you are calling to another country.

Live Chat Support in Cloud Website Hosting

Along with the telephone and ticket support, we offer live chat support as well. You're able to get in touch with us every single day, which includes weekends and holidays, and we can give you more details about the Linux cloud website hosting packages that we offer in case you are not a customer yet, or about common and billing questions when you already have a user profile. Although for entirely tech issues you will have to open a trouble ticket to our technical support team, because such issues will require additional time to be dealt with, you can still contact us through the live chat for some tech info. For instance, we will help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every single day, even on weekends and holidays. It is the most effective way to learn more details about our Linux semi-dedicated packages if you do not have an account yet or to have some issue resolved in case you're a customer and our support agents will assist you live no matter what time of the day you join our chat. If you're unsure which package is better for your websites, in case you need a piece of advice whether you should order a certain upgrade and how to order it or in case you experience problems installing an e-mail account on your PC, you'll be able to contact us and we'll give you the required information right away. Our live chat is accessible even after our phone lines are off for the day, which means that if you have an account here, you can rest assured that you will always find quick help with any question or trouble that comes up.