In case you have ordered a hosting package and you have certain inquiries in regard to a particular feature/function, or if you’ve chanced upon a certain complication and you need support, you should be able to get in touch with the respective client support team. All web hosts use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because the easiest way to tackle a problem most often is to use a ticket. This communication method makes the replies exchanged by both parties easy to follow and enables the technical support engineers to escalate the issue if, for example, a server administrator should intervene. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you have to use at least 2 different accounts to contact the client support team and to actually manage the hosting space. Incessantly switching between different accounts might often be a headache, not to mention the fact that it takes a long period of time for most hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting packages come bundled with an integrated ticketing system, which is part of our in-house built Hepsia Control Panel. Unlike other similar tools, Hepsia enables you to manage everything associated with the hosting service itself in the same place – invoices, website files, e-mails, trouble tickets, etc., avoiding the need to use different admin dashboards. In case you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with just several mouse clicks without logging out of your Control Panel. In the meantime, you can choose a category and our system will offer you a number of articles, which will supply you with additional info and which may help you resolve any particular problem even before you actually send a ticket. We guarantee a ticket response time of no more than 1 hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you want to get in touch with our customer care staff members, you’ll be able to send a trouble ticket directly from your Hepsia hosting Control Panel instead of using a totally different help desk support platform like you will need to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to post a new ticket without effort and to browse through older tickets using a smart search filter. Plus, you will be able to take a look at the relevant knowledgebase articles that our system will offer you based on the category that you choose for your new ticket. You can perform all of the above-mentioned activities without logging out of your Hepsia Control Panel at any moment, so in case you come across any difficulty or have an enquiry, you can contact our support engineers and fix the problem at hand in less than sixty minutes via a single platform.