Being able to communicate with your cloud website hosting company if you have any type of questions or encounter any issues is very important and how fast they'll answer and react could be essential, particularly if your site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are, in addition a quick way to recognize genuine suppliers from resellers. The latter in most cases answer only to email messages or support tickets and you'll have to wait for a whole day or more in order to receive a reply. If your problem requires several replies, you will end up losing several days in order to get a simple problem fixed. Using the services of an authentic and reputable web hosting provider, you'll be in a position to connect with the support team anytime and get a quick response whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance in a timely manner, so our cloud website hosting services feature 24/7 tech support as well as several ways of communication. If you don't have an account yet, you can easily call us or come on our live chat and consult with a live representative, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up buying a service which you can't use effectively. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional investigation. Unlike the majority of suppliers that you can find today, we respond to all tickets within the hour, so you will not need to wait for an entire day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated packages that we supply feature 24/7 customer and technical support, so whatever the issue you experience, you're able to get in touch with us and we'll assist you straight away. Our guaranteed response time for each email or trouble ticket that you open via your Hepsia website hosting Control Panel is only one hour; usually the response time rarely is more than twenty minutes. Furthermore, we provide phone support with a couple of local numbers globally plus a live chat, which means that you are able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We're able to assist you with any question or an issue you may have - payment methods, package features, e-mail setup, web hosting account settings, etc. If you employ our services, you won't ever experience a scenario where you should wait for a day or two to get a problem solved like you may have to do with lots of other companies.

24/7 Customer Support in VPS

With our Linux VPS packages, you'll never need to wait for more than 1 hour so as to receive assistance for any type of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open via your billing Control Panel or emails which you send to our tech support team. We also have local phone numbers in several countries worldwide and a live chat service where we can help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so regardless what your question or problem is, there'll always be somebody to help you without delay. In the event that you need help with third-party software, which you cannot install or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we supply come with 24/7 support through different methods of communication and with a one-hour maximum response time warranty. If you want to find out more about the packages or you have various billing or general questions, you are able to call one of the local numbers we have worldwide or you could use our live chat support and talk to a live representative. For solely tech problems that need assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email message, as all these channels are more appropriate to monitor a certain matter. The response time for them rarely surpasses half an hour, so you can forget all about having to wait for a full day in order to get help. The support service is available for any kind of server-related issues, and the pre-installed software. In the event that you need help with third-party applications, you may consider adding the Managed Services upgrade that we provide for all the plans.